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Know Where You Stand with x400

Our legal terms set out exactly what you agree to when you open an account, make a deposit via bKash, Nagad or Rocket, and use any part of the x400 platform.

Account TermsbKash / Nagad / Rocket ConditionsJurisdiction & EligibilityPrivacy & Data HandlingPolicy Contact Channel
x400 Know Where You Stand with x400
LEGAL CONTACT PATHS

Reach Us on a Legal or Policy Matter

If you have a question about your account terms, a dispute over a bKash or Nagad transaction, or you want to request a copy of data we hold on you, our support team handles policy matters through the channels below. Keep your account number and the relevant payment reference ready — it cuts the time to a resolution significantly.

Team online

Live Chat

Open the chat icon from any page while logged in. Quote your account number and the policy section you are querying for the fastest response.

Email Support

Send your legal or account query to our support address. Include your registered mobile number and, where relevant, your bKash, Nagad or Rocket transaction reference.

In-Account Ticket

Log in, go to Account Settings, and open a support ticket under the Legal or Policy category. Responses are tracked against your account record.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

Your account data — including payment history with bKash, Nagad and Rocket, session records and identity verification documents — is stored securely and accessed only for account management, dispute resolution and legal compliance. We do not sell your data to third parties. We use cookies to maintain your session across devices and to keep your login active when you switch from the browser on your phone to a desktop tab.

Data Retention We retain account and transaction records for as long as required by applicable legal obligations. You may request a summary of what we hold by contacting support.
Cookie Handling Session cookies keep you logged in during your current visit. Preference cookies remember your deposit method — bKash, Nagad or Rocket — so you are not re-selecting it each time.
Account Security Login is protected by OTP verification sent to your registered mobile number. Any change to your payment method or withdrawal account triggers a re-verification step.
Requesting Changes To correct, update or request deletion of personal data, raise a ticket under the Legal category in your account settings or email support directly with your request.

Common Legal and Policy Questions

Below are the questions we hear most often about account terms, data rights and jurisdiction. If yours is not here, contact support through the channels above.

Access and eligibility depend on whether online wagering is permitted under your local law. Our terms do not override Bangladesh law, and you are responsible for checking your own eligibility before opening an account.

The transaction reference from your bKash, Nagad or Rocket wallet is part of the evidence trail we use to investigate. Keep your payment confirmation and share the reference when you raise a ticket.

Yes. Open a support ticket under the Legal or Policy category in your account settings, or email us directly. Include your registered mobile number so we can verify your identity before releasing any data.

We notify you via your registered contact details or display a notice at your next login. Continuing to use your account after a notice is shown counts as acceptance of the updated terms.

Accounts may be suspended for suspected fraud, a breach of eligibility conditions, unresolved identity verification, or activity inconsistent with the terms. You will be contacted through your registered details if this happens.

Retention periods follow applicable legal requirements. We hold transaction records — including bKash, Nagad and Rocket payment history — for as long as legally required, then remove them from active systems.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.